Scheduling & dispatching · for teams of 1–20 technicians
Scheduling & Dispatching Software for Small Service Teams
Repair-CRM is scheduling and dispatching software built for teams of 1–20 technicians: see who's available, find the best time slot, dispatch the closest technician, and keep every job visible from the moment the phone rings to the moment it's invoiced in QuickBooks.
The planner. Every technician is a row, every day a column — drag an unscheduled job onto a free slot and it's on that tech's phone before you let go of the mouse.
Find the best time automatically
Stop scrolling a calendar looking for a gap. Tell Repair-CRM where the job is, and it checks every technician's schedule and how far the new site is from where they're already going that day — then proposes real slots, ranked. You click one.
- Technician availability read from the live schedule, not from memory
- Distance-aware suggestions — the closest technician to that site, that day
- Ranked options, so the trade-off between "soonest" and "shortest drive" is visible
- One click assigns the job and books the slot
Availability and drive distance, worked out before you commit a technician to a promise.
Week view, filtered by technician or status — with planned recurring jobs toggled on.
See the whole week at a glance
Two views of the same week. The planner puts technicians on rows so you can compare people; the calendar puts the clock on the left so you can compare hours. Both are drag-and-drop, both update the field instantly.
- Day and week views, by technician or by time
- Filter by technician or status when the board gets busy
- Planned recurring jobs can be shown or hidden with one toggle
- Move a job by dragging it — no forms, no confirmation dialogs
- Colour-coded by status so a glance is enough
Know what still needs attention
The jobs that hurt are the ones nobody remembers. Everything that isn't on the board yet — new requests, callbacks, generated maintenance visits — sits in one visible queue next to the calendar until somebody drags it onto a slot.
- Unscheduled and unassigned jobs in a single list, always in view
- Customer job requests land here too, ready to be planned
- Drag straight onto the planner — the queue is the to-do list
- Overdue jobs flag themselves, so nothing quietly ages
The queue beside the board: nothing gets planned by accident, nothing gets forgotten either.
One overloaded tech and one half-empty one is a scheduling problem, not a staffing problem.
Balance technician workload
Rows on the planner already show you who's buried and who's idle. The workload view puts a number on it — scheduled hours per technician for the week — so you rebalance before someone runs into overtime and someone else drives home at two o'clock.
- Scheduled hours per technician, per week
- Over-capacity flagged in red before the week starts
- Drag a job to another row to rebalance — the phones update themselves
- Spot the pattern: who always runs late, who can take one more call
05 · Mobile dispatch
Dispatch straight to the technician's phone
Assigning a job on the board is the same action as sending it to the field. No printing, no morning huddle, no group text — the technician's app updates the second you let go.
Eddie's Prime Seafood
Water burst, filter broken
Filter + 1h labor
Status you didn't have to ask for
On the way → arrived → work running → completed. Each tap timestamps itself, so the board shows the truth of the day without a single "where are you?" call.
Everything the tech needs
Address and time window, the job notes, the customer contact, and the asset's full service history — what failed last time and which part fixed it.
Works with no signal
Basements, plant rooms, marinas. The job stays readable and the work order fills in offline, then syncs itself when the van is back in coverage. See the technician app →
Track today's jobs on the live map
The emergency call always comes at 3pm. Map view shows where your technicians are and where today's jobs sit, so the answer to "who can take this?" is on screen instead of on four phone calls.
- Technicians and jobs on one map, updating through the day
- Dispatch the closest tech to an urgent call in seconds
- See the shape of the day — clustered work, or one van crossing town twice
- Pair it with suggested time slots to keep drive time down all week
Job needing dispatch
Who's closest to the emergency — answered by looking, not by ringing round.
Walk-in cooler #2
Kitchen line
Rooftop AC unit
Ice machine
Contract work that books itself — and still lands on the board where you can see it.
Repeat work without recreating jobs
Maintenance contracts, weekly checks, quarterly services. Set the rule once and the next job appears on schedule with the client, site, asset and job type already filled in — as a real job on the board, not a note in someone's head.
- Daily, weekly, monthly, quarterly or seasonal rules
- Generated jobs join the queue so they're dispatched like any other work
- Toggle recurring jobs on the calendar to see the committed load ahead
- Never invoice a contract visit you forgot to run
08 · The books
The dispatch board ends in QuickBooks, not in a shoebox
A schedule that doesn't reach your accounting is half a system. When the technician finalizes the job you dispatched, it becomes a QuickBooks Online invoice in one click — labour from the timer, parts from the synced catalog, the customer matched to the QBO record it came from. Customers and products sync both ways in real time, on every plan.
Same-day invoicing
The invoice can be in QuickBooks before the van leaves the street. Sooner invoiced is sooner paid — and no night shift at the computer.
No double entry
The job your technician documented is the invoice your bookkeeper sees. Same items, same hours, same customer, typed once.
Included, not an upsell
The QuickBooks Online sync is on every plan from $19/month. See exactly what syncs →
Who it's for
Who runs on this scheduling and dispatching software
Equipment-heavy trades get the most out of asset history and recurring contracts; every trade gets the board, the map and the mobile dispatch.
Pricing
Everything on this page is in every plan
Suggested slots, planner, map, workload, recurring jobs, mobile dispatch and the QuickBooks sync — no modules, no per-user fees inside a tier, no annual lock-in.
Prices as of August 2026. Competing suites typically put dispatch features on a mid tier and charge $29–$100 per extra technician — the arithmetic is in Jobber vs Repair-CRM and Housecall Pro vs Repair-CRM.
FAQ
Scheduling and dispatching software — common questions
What is scheduling and dispatching software?
How do suggested time slots work?
Can I see which technician has too much work?
How do technicians receive dispatched jobs?
Does the dispatch board show where technicians are?
Can recurring maintenance jobs be scheduled automatically?
Does it work with QuickBooks?
How much does it cost?
Dispatch tomorrow morning from one board
Import your customers from QuickBooks, drop this week's jobs onto the planner and watch them land on your technicians' phones. Fourteen days, no credit card.
Start 14-Day Free Trial →See pricingNo credit card · QuickBooks Online sync on every plan · 4.9/5 on Capterra · From $19/month
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